Starfyn Recruitment are working with a leading drinks distributor and one of the fastest growing, privately owned businesses in the UK. The aim, to provide the best customer service in the industry.
They are a business that is built on their relationships and reputation and their customers are at the heart of everything they do. Alongside partners, staff are integral to helping create the amazing service they deliver.
Employing over 1000 people and with over 12 depots across the UK, this is a very exciting time to join!
 
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1000 people, and they have 15 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.
 
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
 
Overview
Assist the depot manager in making credit and risk decisions, and ensure customers pay on time while retaining the business. Minimise the depot credit risk and maximise the depots cash flow; receiving, checking, and processing all new account credit application forms and escalate any potential issues to management and assist in resolving. Support the depot in ad-hoc duties.
 
Main Duties

• Understanding the company’s credit control policy and adhering to it.
• Responsibility for orders over credit, taking accounts off stop and releasing orders from credit authorisation. Liaising with Head office for authorisation as per the company policy.
• Contact the customer to arrange collection of payments.
• Responsible for receiving new account credit applications and processing.
• Implement accuracy with excellent attention to detail in checking all account paperwork received.
• Identify and clarify what terms and limit the customer requires.
• Processing credit checks and asset checks for new customers.
• Obtaining signatories where required from internal management.
• Set up new accounts on trinity GUI.
• Reviewing weekly aged debt report and having weekly account manager reviews.
• Reporting back to head office on a weekly basis filling out the reports that had been provided to monitor the debts.
• Build good relationships with internal and external customers.
• Responsible for cash postings.
• Processing Credit Limit Increase requests, when necessary, once authorised.
• Dealing with any bounced payments.
• Raise credit notes and resolve customer queries.
• Identify and escalate any depot bad debt, to head office and assist in collection.
• The ability to take and input customer’s orders when required.
• Various other administration duties within the office when required; confirmation, sorting the post, filing, processing orders etc.

Knowledge and Experience

• Excellent Customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Good teamwork skills.
• Good communication and relationship building skills.

 
 
If this sounds of interest or, you know someone who might be please do get in touch via anthony@starfyn.co.uk or 07395 792 339